Knowledge entries
0
Approved answer sources
Your customer assistant is ready
Turn routine questions into qualified conversations.
Nova answers from your approved knowledge, gathers contact details, and hands unusual questions to your team.
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Conversations
0
Captured in your log
Qualified leads
0
Name and email collected
Needs follow-up
0
Questions routed to your team
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Try the exact customer flow, including lead capture and handoff.
Nova
Typically replies instantly
How answers work
- 1Searches your knowledge.
Questions are matched against the topics and tags you approve. - 2Captures the lead.
Visitors can share their name and email for a follow-up. - 3Escalates uncertainty.
Unanswered questions trigger an email notification and stay in the log.
Recommended next step
Add the questions your team hears most.
Specific entries for policies, locations, and product details improve answer coverage.
Manage knowledge base