Telegram
No bot identity saved yet
Create a bot with BotFather, then connect its webhook through your Telegram connector. This app securely stores the bot label, not a secret token.
Meet customers where they are
Channels & embed
Publish the website widget now, then save the details you will use to connect Telegram or WhatsApp.
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Website chat widget
Drop one script tag onto any page. The widget opens the same conversation flow shown in your preview.
Embed snippet
<script async src="https://ai-customer-support-bot.genmb.com/chat-widget.js" data-answerdesk-widget="true"></script>Messaging channels
Save the customer-facing identity for each channel before you connect its webhook through an approved provider.
No business identity saved yet
Use a WhatsApp Business provider to deliver messages to this assistant. Store your public business number here; keep access tokens in the provider connector.
Connection note
Telegram and WhatsApp have their own webhook and secret-token requirements. This workspace saves the channel preferences and website widget immediately; activate external message delivery after adding a channel connector in your provider or Add-ons panel.